Screen Reader User Survey 7 Results from WebAIM

In December 2017, results of Screen Reader User Survey #7 by WebAIM were released. The survey was conducted in October and had 1,792 valid responses. The survey had less respondents than the previous survey, but had better world-wide representation.


  • Primary screen reader usage: JAWS 46.6%; NVDA 31.9%; VoiceOver 11.7%.
  • CAPTCHA remains the most problematic item.
  • The second most problematic item is now “Screens or parts of screens that change unexpectedly”. This is surely due to complex designs and SPAs/JS frameworks.
  • Web accessibility basics (keyboard access, alt text, forms, headings, data tables) are still in top 10 of most problematic.
  • When asked if more accessible web sites or better assistive technology would have a bigger impact on accessibility, 85.3% responded more accessible web sites.
  • Sadly, frequent use of landmarks and regions dropped to 30.5%. WebAIM states that this may be “due to infrequent or improper usage of landmarks/regions in pages”.
  • 33.3% reported using Braille output with a screen reader.
  • 41.4% reported using an external keyboard with a mobile device and screen reader.

I highly recommend you also read WebAIM’s summary of Screen Reader User Survey.


WebAIM web accessibility in mind


  1. Jake

    Thanks for posting this Dennis. I’ve taken all of WebAIM’s screen reader surveys to date, and am always interested to read their results. It’s surprising how more people aren’t obtaining the free offerings that are out there such as NVDA and VoiceOver. I suppose part of that has to do with conflicting views about Apple. I for one, will continue to use the free offerings for as long as they’re available. I’m in the process of acquiring my first iPhone, and can’t wait to start using it.

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